Booking Terms & Conditions

It is a huge honour for us to be asked to help you celebrate your special occasion and we will always do our utmost to ensure we fulfil our obligations. However, it is important to understand that sometimes things don't go exactly as planned, therefore we put a written contract in place to ensure both parties know what is required to ensure your special day is a huge success, and in particular, to understand what will happen if things should go wrong. We've tried not to make our terms and conditions too complicated, we just need to make sure everyone knows what to expect. Although we've tried to keep it simple, this contract is a legal document.

1. Definitions

1.1 Where we use the term ’The Client’ we are referring to you!, the person hiring our services and equipment (hereafter we will refer to you as ‘You’, ‘Your’ or ‘The Client’).

1.2 Where we use the term ‘The Company’ we are referring to us!, Crazy in Love (hereafter referred to as ‘Crazy in Love’, ‘We’, ‘Us’ or ’Our’.

1.3 ’The Activities’, ‘equipment’ or ‘Service’ is our Wedding-Themed Crazy Golf course which may be referred to as ‘The Course’ along with any ‘extras’ as defined in any of our packages.

1.4 These Booking Terms & Conditions are herein referred to as the ‘Terms’.

1.5 The ‘Venue’ is defined as either the location, or anyone who has authority to act on behalf of the location, where the course is to be set up and used.

2. How the Contract is Formed between you and us

2.1 By completing and sending the Booking Form and paying the Booking Deposit (see section 3.1), you agree that you are making a confirmed Booking and entering into a Contract, which carries your acceptance, in full, of the Booking Terms and the Service that we will provide to you.

2.2 The terms contain important information regarding the participation in the activities. Please read these Terms before making your booking as you will be asked to agree to them. If you refuse to accept these Terms, you will not be able to book the course through our site.

2.3 We don't have many rules for using our course but it is your responsibility to ensure all members of your party are aware of the course rules as set out in section 16.

2.4 No variation to these terms shall be binding unless agreed in writing by both you and Crazy in Love.

2.5 We reserve the right to make changes to the course for any reason, subject to the provisions of these Terms.

3. Booking Fee & Payments

3.1 Booking Fee: you agree to our Booking Fee of £50 which is payable within 72 hours of us acknowledging receipt of the completed Booking Form. If the payment is not received within this time, the requested date for the booking will be made available for others to book.

3.2 Payment in full is required at least 30 days prior to the event taking place. The Booking Fee is deducted from the final payment.

3.3 Payment can be made via bank transfer or by Paypal. Note that a service charge may be added to your invoice to cover PayPal Transaction Fees should you wish to pay via this method.

3.4 If the final payment is not received at least 30 days before the event, Crazy in Love reserves the right to cancel the booking and retain any payments received.

4. Cancellations

4.1 The Client shall have the right to cancel the booking within 30 days of the booking being made by notifying Crazy in Love in writing. All payments received by Crazy in Love will be refunded to the client.

4.2 In the event of the Client wishing to cancel this Contract agreement 31 days from making the booking or after, for any reason other than those defined in section 5, all advance payments will be forfeited.

4.3 The whole of the agreed fee will be due if the cancellation is within 30 days of the event date.

4.4 Payments made can only be refunded by the same method used in the original transaction.

4.5 Once agreed we will make any refunds due to you within 14 days.

4.6 In the unlikely event that we are unable to deliver the agreed service, for reasons other than Force Majeure (see section 5), all monies paid by the Client to Crazy in Love shall be reimbursed. Following the reimbursement of these funds Crazy in Love shall have no further liability to the Client in relation to any part of the Contract.

4.7 As stated in Section 3, if the final payment is not received at least 30 days before the event, Crazy in Love reserves the right to cancel the booking and retain any payments received.

5. Unforeseeable Circumstances

5.1 Unforeseeable Circumstances, (referred to as Force Majeure) frees both parties from liability or obligation when an extraordinary occurrence or circumstance beyond the control of either parties takes place on or before the event date that either prevents the event from taking place or prevents Crazy in Love providing the entertainment.

5.2 Force Majeure is defined as Acts of Nature (including: fire, major flood, major snow, earthquake, heavy storm, hurricane, natural disaster), war (whether declared or not), riot, invasion, terrorist activities, epidemic, strikes, lock-outs or other industrial action by third parties, civil commotion, order of Government or Local Authority having jurisdiction in the matter or changes in law, road closure(s) that prevent attendance to the venue, and significant road traffic accident(s) or disruption beyond our reasonable control that prevent attendance to the venue.

5.3 In the event of Force Majeure Crazy in Love will work with the client to reschedule (postpone) the event. If the event can be postponed then the existing contract will carry forward with the new event date. There will be no additional fees for a single postponement. If Crazy in Love is unavailable on the specified date(s) then both parties will be relinquished from financial and contractual obligations. All advance payments will be forfeited.

6. Postponement Policy

6.1 If a request is made by the Client to postpone their event for any reason other than Force Majeure (see section 5) the following will apply.

6.2 If the requested date is unavailable then the Cancellation Policy (section 4) will apply.

6.3 The booking cost will be increased in line with the forecast package price for that year.

6.4 No additional postponement charges will be incurred if the request to postpone an event is made more than 180 days prior to the original event date.

6.5 The Cancellation Policy (section 4) will apply if the requests to postpone an event is made less than 90 days prior to the original event date.

6.6 If additional requests are made to postpone an event then an admin fee of £50 will be added to the booking.

6.7 Postponed events must be rebooked within 12 months of the original event date unless otherwise agreed in writing.

7. Change of Venue

7.1 If a request is made by the Client to change the venue then as long as the venue is within the 40 mile distance by road from DL13, or less than the original venue’s driving distance from DL13, access to the setup location is similar to the original venue and the venue has suitable space then the booking will be updated and no additional costs will be incurred.

7.2 If the new venue location is outside of the 40 mile driving distance and further away than the original venue location then additional travel expenses will be added to the booking.

8. Fair Weather Policy

8.1 We all know the British weather can be unpredictable but there is no reason why the weather should stop play. Our course is designed to stand a bit of rain so if rain is predicted, we are happy to set the course up as required. If an indoor space is available, the course can be set up inside.

8.2 If the weather is considered unsuitable for the use of the course in the designated outdoor area (for example: heavy rain, high winds, thunderstorms, snow and ice, flooding and lightning) then at our discretion, we reserve the right to not set up the course, or close and dismantle the course. This is primarily due to Health and Safety requirements, and Section 5. Unforeseeable Circumstances will apply.

8.3 Crazy in Love will not be held liable and it will be considered as a cancellation if the course can not be set up due to the ground conditions on the day of the event being unsuitable. In such cases, the event shall be treated as a Client-led cancellation, and no refund shall be issued for any payments made.

8.4 Where Crazy in Love has set up the course as agreed—either outdoors or indoors—and the course is fully functional and safe to use, but guests choose not to play due to weather conditions, or reasons outside our control, no refund or compensation shall be offered.

9. Health & Safety

9.1 Crazy in Love reserves the right to refuse admittance to the course or to remove a participant from the course should it be deemed necessary to do so. This includes a participant who does not comply with the course safety rules or who is deemed to be under the influence of alcohol or drugs.

9.2 We shall be entitled to prevent any person from undertaking or completing the course if we deem the behaviour of any participant unsuitable.

9.3 Where the event may include guests under the age of 16 years, the client (or parent/guardian) is responsible for the behaviour and safety of any minors attending The Venue. The Client will provide and maintain adequate adult supervision for guests under the age of 16 years at all times, and we will not be liable for the supervision of minors. The course is not suitable for infants and toddlers under the age of 5 and therefore, for their own safety, they must not be allowed to play or be within the course area.

9.4 Unwarranted abuse or threatening behaviour from The Client’s guests, and/or The Venue staff will not be tolerated and will result in the activities being terminated with immediate effect with no loss to Crazy in Love.

9.5 Children always remain the responsibility of the adults who accompany them.

10. Insurance

10.1 Crazy in Love agrees to provide proof of Public Liability Insurance and all necessary certifications as required by The Venue.

11. Damage, Loss & Limitation of Liability

11.1 Crazy in Love accepts no liability for any damage or loss to the venue’s property or the Client’s personal possessions, or for any personal injury incurred while using the course. All guests participate at their own risk.

11.2 While minor cosmetic wear is expected during normal use of the course, the Client agrees that compensation for any loss of or damage to Crazy in Love’s equipment, vehicles or belongings caused by deliberate or negligent behaviour of guests, venue customers, or venue staff may be sought, including any associated costs.

11.3 Except in cases of personal injury caused by our negligence, or any liability that cannot be excluded by law, Crazy in Love shall not be liable for any indirect, incidental, or consequential loss, including loss of enjoyment, delays, or disruption. Our total liability for any claim arising out of or in connection with this booking shall not exceed the total amount paid by the Client.

12. Marketing

12.1 From time to time we take pictures and videos during the event. By taking part in these activities, you are giving us your permission to use any pictures of yourself and anybody in your party for possible use in Crazy in Love promotion and marketing. For images of children, we will always seek additional verbal or written permission from a parent or legal guardian before using the images for promotional purposes. We will never sell these pictures and only use them exclusively for our own use. If you object to us using images of you or your party then please inform us in writing when making your booking.

13. Ground Requirements

13.1 Our ground requirements are an important factor for the success of our crazy golf course. It is your responsibility to ensure prior to making the booking, that the venue has a suitable area where the crazy golf course can be set up as detailed in section 13.2 below. Crazy in Love will not be held responsible for being unable to set up the course should the venue not have the required space or floor type.

13.2 The course requires a flat, level area with a minimum space of 10 metres by 10 metres (or equivalent). This may be configured flexibly depending on the shape of the space available, but a total footprint of 100 square metres is required for safe and effective setup.

13.3 If the venue does not provide sufficient space or the designated setup area prevents safe or practical installation of the course, Crazy in Love reserves the right to reduce the number of holes or, if necessary, not proceed with the setup. In such cases, the event shall be treated as a Client-led cancellation, and no refund shall be issued for any payments made.

14. Venue Requirements: Access, Setup / Dismantling times, and Catering Provision

14.1 Prices shown on the website and those quoted at time of booking are based on the venue being within a 40 mile driving distance of DL13. A sliding scale fuel & labour surcharge will be added to the booking fee to cover any additional travel outside of the 40 mile radius. These additional fees will be agreed with the client at the time of booking.

14.2 The Client will appreciate that suitable time before and after the event is required to set up and dismantle the course from the venue. Therefore, The Client and The Venue will allow 1 hour for the installation and 1hr for the dismantling and removal of the equipment.

14.3 Vehicle access: Our course will arrive at the venue in a transit van (or similar), The client is responsible for ensuring that access and suitable parking facilities are made available. Where The Venue does not have its own parking facilities, Crazy in Love reserves the right to pass on any additional parking fees for refund by The Client.

14.4 Late Arrival: Crazy in Love will not be held liable for late arrival at the venue due to unforeseen circumstances as indicated in section 5.

14.5 Crazy in Love will not be held liable and it will be considered as a cancellation if the venue does not permit us to set up the course for any reason whatsoever. In such cases, the event shall be treated as a Client-led cancellation, and no refund shall be issued for any payments made.

14.6 Catering Provision: As our standard hire involves our team being on-site for approximately 7 hours (including setting up and dismantling), we kindly request that a light meal and soft drink be provided for each team member. Whilst this is not contractually required, it is greatly appreciated, particularly at remote venues, or venues where access to food is limited. This helps ensure our team is able to remain on site throughout your event. Please advise in advance if Vendor meals are not available to allow suitable alternative arrangements to be made.

15. Privacy Policy

15.1 We will use the personal information you provide to us:

• in accordance with our Privacy Policy

• to supply the activities to your event

• to process your payments

• to communicate with you to arrange the event

• to get feedback from you after the event.

16. Course Rules

We want everyone to have fun whilst enjoying a little bit of friendly rivalry so there aren't too many rules for playing the Crazy in Love Crazy Golf Course. So to ensure you and your guests have a fantastic time, we ask that the following rules be observed:

• To avoid queues, there is a 10 shot limit per hole, so once you get to 10 shots, take it on the chin, and move on to the next hole.

• If the ball goes off the course, take a one stroke penalty, and go back to the start.

• If the ball ends up against an edge or obstacle it may be moved one club head width away with no penalty.

• Each hole is designed to be played standing from the side. If you do need to stand on the hole, please ensure you do not stand on the side bars, and please do not stand on any obstacles.

• Crazy in Love Crazy Golf is a game of putting so please refrain from hitting the ball excessively hard, thereby causing a hazard to yourself and other people.

...and finally

By completing the Booking Form and clicking the "I have read and agree to the Booking Terms & Conditions" check box, you agree that you are making a confirmed Booking and once the booking fee has been paid, you are entering into a Contract with us, which carries your acceptance of our Booking Terms.

Version 4. Last updated 30/07/2025